All our work is guaranteed for 180 days providing the security label has not been removed or damaged.
Until payment is received in full, DScity Repair reserves the right to withhold your console. If after 60 days of repairing your console payment has still not been received, DScity Repair are authorised to dispose of the console (or do with it as they see fit) in order to redeem losses.
Repaired consoles are guaranteed against the original fault only. DScity Repair cannot take responsibility for unrelated faults on the same console.
If a repeat fault is found whilst still under warranty, the console will be repaired free of charge. DScity Repair reserve the right to charge postage and packing on consoles repaired under warranty.
Upon sending your console you are agreeing to pay the cost of repair plus postage and packing (£10 for UK Mainland).
To repair your console we may have to change parts of the casing that display the serial/model number for generic parts that are genuine but unmarked. In some circumstances you will be sent a reconditioned console which will match the condition of your original machine like for like.
Consoles must be sent by Recorded or Special Delivery (or any other courier service which can be traced and give you proof of postage). Consoles lost or damaged in the post sent by Standard Parcels with no proof of postage or tracking number are not the responsibility of DScity Repair.
DScity Repair are an independent corporate entity and are in no way affiliated with Sony Computer Entertainment, Microsoft or Nintendo, therefore we do not carry out warranty work for any of the aforementioned companies.
XBOX 360 Terms & Conditions (Applicable to GPU rework only):
Due to the time and costs involved in repairing XBOX 360 consoles, Dscity Repair labour charges are NON-REFUNDABLE. Consoles may be returned to us for repair free of charge providing they have not been tampered with and are accompanied by your original receipt within the 6 month warranty period.
DScity Repair will not be held responsible for postage costs. Return postage will be £10.
If your console is deemed beyond economical repair, Dscity Repair will not charge for labour but you will be responsible for the return postage charge (£10) should you wish to have it returned to you.
BY SENDING US YOUR CONSOLE YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.
